Privacy Policy

Last Updated: 26 Jan 2026

This Privacy Policy explains how HULP (“HULP”, “we”, “our”, “us”) collects, uses, stores, shares, and protects your personal data when you access our website or use our services.

HULP is committed to safeguarding your privacy and handling personal data responsibly, transparently, and in compliance with applicable laws.

1. Applicability & Scope

This Privacy Policy applies to:

• Visitors to the HULP website

• Users who enquire about or use HULP services

• Individuals whose data is shared with HULP by a user (e.g., family members, dependents)
  
  

By using HULP, you consent to the practices described in this Policy.

2. Legal Framework

HULP processes personal data in accordance with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Digital Personal Data Protection Act, 2023 (DPDP Act)

• General Data Protection Regulation (GDPR) principles (where applicable)

3. Information We Collect

A. Personal Information (Provided by You)

• Full name

• Email address

• Phone number

• Address and location details

• Preferences, instructions, and task-related information
  
  

B. Sensitive Personal Data (Only When Necessary)

• Travel documents (e.g., passport details, visas)

• Payment-related information (processed via compliant third parties)

• Health-related preferences (only if required for a task and with explicit consent)
  
  

C. Information About Others

You may provide information about family members, dependents, or third parties.
You confirm that you have the authority and consent to share such information.

D. Technical & Usage Data

• IP address

• Device and browser type

• Website usage and interaction logs

• Cookies and similar technologies
  
  

4. Purpose of Data Collection

HULP collects and uses personal data for the following purposes:

• Providing personal assistance services

• Communicating with you regarding tasks and updates

• Coordinating with third-party service providers on your behalf

• Improving service quality and operational efficiency

• Ensuring security, fraud prevention, and compliance

• Legal, regulatory, and audit obligations

We do not use your data for unrelated purposes.

5. Lawful Basis for Processing

We process personal data based on:

• Your explicit consent

• Performance of a service contract

• Compliance with legal obligations

• Legitimate business interests that do not override your rights

Where required, consent can be withdrawn at any time.

6. Use of AI & Automated Systems

HULP may use AI-assisted tools to:

• Support task routing and prioritisation

• Improve response times and internal efficiency
  
  

However:

• Human personal assistants remain accountable

• No fully automated decision-making occurs that produces legal or significant effects without human review
  
  

7. Data Sharing & Disclosure

We may share your data with:

• Internal HULP personnel on a need-to-know basis

• Third-party vendors strictly for task execution (e.g., travel providers)

• Technology partners supporting secure operations
  
  

We do not sell personal data.

All third parties are required to follow appropriate confidentiality and security standards.

8. Data Storage & Retention

• Data is stored on secure servers with reasonable safeguards

• Personal data is retained only as long as necessary for service delivery or legal requirements

• Data may be anonymised or deleted upon request, subject to legal obligations

9. Data Security Measures

HULP follows reasonable security practices, including:

• Access controls and authentication

• Encryption where appropriate

• Regular monitoring and internal audits

• Training staff on data confidentiality and handling
  
  

Despite best efforts, no system is completely secure. We encourage responsible usage.

10. Your Rights (India & International)

You have the right to:

• Access your personal data

• Request correction or updates

• Withdraw consent (subject to service impact)

• Request deletion (where legally permissible)

• Raise grievances or complaints
  
  

Requests can be made via email (see Section 14).

11. Children’s Privacy

HULP does not knowingly collect data from children directly.
Any data related to minors is processed only when provided by a parent or legal guardian for service purposes.

12. Cookies & Tracking

HULP uses cookies to:

• Improve website functionality

• Analyse traffic and usage patterns
  
  

You may control cookies through your browser settings.

13. International Data Transfers

Where required, personal data may be processed outside India using safeguards consistent with applicable laws and international standards.

14. Grievance Redressal & Contact

In accordance with Indian law, HULP has appointed a Grievance Officer.

Contact Email: hello@hulp.in
Subject Line: Privacy / Data Protection Query
Response Time: Within reasonable timelines as prescribed by law

15. Changes to This Policy

HULP may update this Privacy Policy from time to time.
Material changes will be communicated via the website.

Continued use of HULP constitutes acceptance of the updated Policy.